The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Copyright
• All content appearing on this Web site is the property of:
  
  Rottermond Jewelers
  351 N. Main Street
  Milford, MI 48381
  Copyright © 2011-2012 Rottermond Jewelers. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Rottermond Jewelers. All rights reserved.



• Use Of Site
• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Rottermond Jewelers and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Rottermond Jewelers believes that customer conduct violates applicable law or is harmful to the interests of Rottermond Jewelers and its subsidiaries.



• Privacy Policy
• Rottermond Jewelers use of personal information that you may submit to Rottermond Jewelers through this Web site is governed by the Rottermond Jewelers Privacy Policy. See www.rottermond.com. NO personal information is shared.



• Shipping & Delivery
• SHIPPING POLICIES Your order will be shipped to you fully insured. We urge all customers to inspect your packages for damage or tampering before signing for a carrier, acknowledging receipt. COMPLIMENTARY SHIPPING ON ORDERS **PLEASE REFER TO CHART FOR DETAILS** Rottermond will ship your LOL order either by U.S. Postal Service (?USPS?) Insured or Registered Mail for free. Most orders ship out from Rottermond within two to four business days. Your credit card will be charged when the merchandise is shipped. Rottermond delivers orders to the United States only due to import and export regulations and taxes. If you wish to receive faster delivery, please refer to the following delivery rate chart which specifies the additional costs to you: ORDER AMOUNT $125 to $500 $500-$4,999 $5,000+ Registered Mail free Free Free Second Day Air $20 Free Free Overnight $30 $20 Free Saturday Delivery $35 $30 Free Jewelry orders over $5,000 will be shipped overnight or Saturday delivery free of charge. For orders under $125 shipping and handling is $10 for Registered Mail. For orders under $125 that are requested to be shipped overnight, second day or Saturday delivery, please contact our service representative to obtain the additional fees. We will accept orders until approximately 1:00 p.m. on any business day and will ship them within two to four days of when payment has cleared. If your order is shipped USPS Registered or Insured Mail: * * Delivery usually occurs three to four business days (Monday through Friday) after shipping from Rottermond. * * * No signature is required upon delivery. Please contact a customer service representative for product availability if you choose overnight, two-day shipping, or Saturday delivery. TRACKING YOUR ORDER Once your order has been shipped, you will receive an e-mail notification confirming shipment date and your tracking number. You can then track your order at all times until it reaches you. Connect to USPS at www.usps.com for shipment tracking. Rottermond reserves the right to cancel all orders that appear suspect or fraudulent. All fraudulent transactions will be reported to the appropriate authorities. ITEM AVAILABILITY Your order may include items with different availability dates. Orders are usually shipped out once the entire order is complete. If a particular item is backordered, a customer service representative will contact you.



• Sales Tax
• Rottermond Jewelers charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



• Return Policy

• REFUNDS AND RETURN POLICIES
  If your jewelry selections do not meet your expectations, we are pleased to offer a 14 day return policy. To return or exchange an item, simply follow these steps:

  1. Call Rottermond customer service at 248.685.115 0ext. 16 to obtain a return authorization (“RA”) number.
  2. Iinclude all the original packing materials with your shipment. Send the package by USPS.
  3. Send the package by registered or insured mail in a plain box (include diamond certificate, if appropriate). Insure the package for the full value of the invoice, plus shipping charges. Rottermond is not responsible for items lost or damaged during shipping. We do not insure packages on returns. Packages returned without an RA number marked on the outside will be refused.
  4. Clearly print your name, address and RA number on the outside of the package, and mail the package to:
     Rottermond Web, Return Dept. attn: Rebecca
     351 N. Main Street, Milford, Michigan 48381
     
     Please be careful not to write Rottermond Jewelry, diamonds, or the value of the enclosed items on the outside of the package, as this invites possible theft.
     
     
  CONDITIONS OF RETURNS (1) An item may be returned 14 days following the date shipped from Rottermond. (2) The RA number must be marked on the outside of the package. (3) Item must be returned in the same condition as sent. Damaged items cannot be accepted and will be returned without a refund. (4) The original Rottermond tag must still be on the item in order for refunds to be processed; otherwise, no refund or exchange will be accepted. Merchandise will be returned to you. (5) If the item is a gift and the recipient chooses to return it, they must follow the same procedure of obtaining an RA and shipping procedures, as mentioned above. (6) Engraved items cannot be refunded unless there is an error made by Rottermond. (7) Shipping and insurance charges are refunded if the return is a result of an error made by Rottermond. RETURN TIME All requests for refunds/exchanges will be processed after our gemologist inspects and verifies the condition of the return. Returns take five to seven business days to process upon receipt of an item. If you have any questions about return procedures, please call 248.685.2453 ext 16. All procedures must be followed, with no exceptions.